070 - 3642806

Shipping & Returns

Pickup
Borca Online has a pickup counter where you can pick up products ordered by phone or via the website. When you pick up on credit and prepaid orders may be asked for identification.

Shipping
Your order will be shipped by PostNL for the Netherlands, Belgium and Germany or DHL for other countries.

Shipping costs
The shipping costs for the Netherlands and other countries are not equal:

By Ideal or by advance payment:
Mailbox Package € 3.95 incl. VAT
Parcel post € 6.50 incl. VAT t / m 30kg

Cash on delivery*:
€ 12.50 incl. VAT

On account:
€ 9.95 incl. VAT

Belgium and Germany:
€ 9.00 incl. VAT

We deliver to all countries via DHL, shipping costs are calculated during afrekeken.

* Cash on delivery shipments are only possible in the Netherlands!

There is the possibility to let the shipment by courier delivery. The minimum courier fee is € 17.95 incl. VAT. and the cost per Km reach € 0.55 incl. VAT.

Delivery
If we have your products ordered online in stock, your order will be shipped the same day. TNT does not deliver on weekends. ShopDen if the products have not in stock, but our suppliers do, you can expect a delivery time of about 2-5 days. Also our supplier the product is not in stock, the delivery time may vary. You can check your order status at any time via this website or call our customer service.

Note: If you choose to pay the order in advance through your bank, then there is a minimum delivery time of 2-5 working days.

Time of delivery
The products you have ordered will be delivered to the address you provided by TNT or DHL. If you are not at home, you will find a message in the mailbox bearing the nearest post office where the package can then be retrieved.

Tracking your order
After ordering, you will receive an order confirmation via email. Then you get when you order ShopDen sends a shipping notification bearing your tracking number. You can track your order with this track and follow over the internet. There is a time of max. 24 hours between sending the order confirmation and can track the parcel on the TNT website.

Returns

Standard cooling-off period
You have the right to cancel your order within 14 days after receipt without giving any reason. You have canceled again after 14 days to send your product back. You will then be credited with the total amount, including shipping. Only the costs for returning home to shop for their own account. If you use your right of withdrawal, the product with all accessories and will - if reasonably possible - in its original condition and packaging to the entrepreneur are returned. To exercise this right, please contact us viaWij then will the order amount owed within 14 days after registration of your return refund if the product has been received in good order return.

Custom exception
Products you purchase through this online store such as computer systems are customized according to the specifications you entered. The right of withdrawal is therefore not applicable. The sale is thus following successful final payment.

Exception sealed products
You have the right to cancel your order within 14 days after receipt without giving any reason, provided that the seal is not broken. By breaking the seals your order is final and can not be returned. If you use your right of withdrawal, you have canceled again after 14 days to send your product back. You will then be credited with the total amount, including shipping. Only the costs for returning home to shop for their own account. If you use your right of withdrawal, the product with all accessories and will - if reasonably possible - in its original condition and packaging to the entrepreneur are returned. To exercise this right, please contact us via info@shopden.nl . We will then order amount owed within 14 days after registration of your return refund if the product has been received in good order return

Address
Borca Online Computer Service
Weimarstraat 39
2562GP The Hague
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